Frequently Asked Questions

Everything you need to know about shopping with Pearl River Mart.

What are your standard shipping rates and delivery times?

We offer flat-rate shipping across the continental US. Standard orders typically process within 2-3 business days and arrive within 5-7 business days via UPS or USPS.

What is your return policy for online orders?

You may return most unused, unopened items within 30 days of delivery for a full refund. Please note that certain items, such as food, beauty products, and final sale goods, are non-returnable.

Do you offer international shipping?

Currently, we only ship to addresses within the United States, including Alaska, Hawaii, and US territories. We are looking into expanding to international destinations in the future.

How can I track the status of my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the items sold online the same as those in your New York City stores?

While we carry a curated selection of our most popular ceramics, snacks, and home goods online, our physical storefronts often feature unique, one-of-a-kind items and seasonal inventory not available on the website.