Returns & Exchanges
At Pearl River Mart, we want you to be completely satisfied with your unique finds. If you are not happy with your purchase, you may return or exchange most items within 30 days of delivery provided they are in their original, unused condition.
Initiate Your Request
Contact our customer service team via email or visit our online portal with your order number and the list of items you wish to return.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or order confirmation.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or visit us in-store for a free drop-off return.
Receive Your Refund
Once our warehouse inspects and approves the returned merchandise, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing